Refund Policy

Last Updated: July 14th 2026

Our Returns Policy

At Conscious Mentality, we want you to be satisfied with your purchase. If you change your mind, you may return eligible products within 30 days of receiving your order, subject to the conditions set out in this policy. This policy is offered in addition to, and does not limit, any rights you may have under applicable consumer protection laws.

Eligibility for Returns

To qualify for a return under our 30-day change-of-mind policy, your item must:

• be returned within 30 days of the delivery date

• be unused and in its original condition

• be free from damage, marks, writing, or alterations

• be returned with all original packaging and accessories (where applicable)

• be in a condition suitable for resale

We reserve the right to inspect all returned products before approving a refund. Products that do not meet these requirements may be refused or returned to you.

Non-Returnable Items

Unless required by law, we cannot accept returns for:

• digital downloads or digital products that have been accessed or downloaded

• personalised or customised products

• products that have been used, damaged, or altered after delivery

• products that are not returned in a resaleable condition

Return Shipping Costs

If you are returning a product under our 30-day change-of-mind policy:

• you are responsible for all return shipping costs

• the original shipping charges paid at checkout are non-refundable unless required by law

• you are responsible for ensuring the item is packaged securely during return transit

We recommend using a tracked shipping service, as we are not responsible for returned items that are lost or damaged in transit.

How to Return an Item

To request a return:

1. Contact our customer support team within 30 days of receiving your order.
2. Include your order number and the reason for your return.
3. Wait for return instructions from our team.
4. Package the item securely and send it to the address provided.

Returns sent without prior authorisation may experience delays in processing.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved. If approved:

• your refund will be issued to the original payment method used for the purchase;

• refunds will generally be processed within 10 business days of approval, although the time taken for funds to appear in your account may depend on your payment provider.

Refunds will include the purchase price of the returned product but will not include original shipping charges, except where required by applicable law.

Damaged, Faulty or Incorrect Items

If you receive a product that is:

• damaged during delivery

• faulty

• defective

• not the item you ordered

please contact us as soon as possible and, where possible, within 7 days of delivery. We may request photographs of the product and its packaging to assist in assessing the issue. 
Where required by law, we will repair, replace, or refund faulty or incorrectly supplied products.